The Retailer's Advantage
Customer Service/Customer Experience

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I Wish We Could Do That

January 27, 2004 by Rick Segel  
Filed under Customer Service/Customer Experience, Retail Reference Library, Retailing is Selling

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If you have ever had a customer who is trying to negotiate a better price... [More...]

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Which Means

January 20, 2004 by Rick Segel  
Filed under Retail Reference Library, Retailing is Selling

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One of the basic selling skills is knowing the difference between a feature... [More...]

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Thanks for Coming In

January 13, 2004 by Rick Segel  
Filed under Customer Service/Customer Experience, Retail Reference Library, Retailing is Selling

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Did you ever stop to think about the amount of choices a customer has today?... [More...]

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The More You Know About a Customer, The Easier It Is to Sell Them

January 6, 2004 by Rick Segel  
Filed under Advertising and Marketing, Customer Service/Customer Experience, Retail Reference Library

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These words are the basis of customer relationship management or as I like... [More...]

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