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Customer Service/Customer Experience

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I Showed Them Everything

February 24, 2004 by Rick Segel  
Filed under Customer Service/Customer Experience, Retail Reference Library, Retailing is Selling

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I can’t stand it when a salesperson says that to a manager, especially... [More...]

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Is That All?

February 17, 2004 by Rick Segel  
Filed under Customer Service/Customer Experience, Retail Reference Library, Retailing is Selling

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I hear these words and I want to scream. The next time you hear a salesperson... [More...]

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What Do You Think About This? (product or service)

February 10, 2004 by Rick Segel  
Filed under Customer Service/Customer Experience, Retail Reference Library, Retailing is Selling

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How do feel when someone asks you for your opinion? I feel flattered that... [More...]

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That's A Good Idea

February 1, 2004 by Rick Segel  
Filed under Customer Service/Customer Experience, Retail Reference Library, Retailing is Selling

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This is a simple compliment that works.  You are complimenting a person’s... [More...]

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