The Behavior That Is Rewarded Is The Behavior That Is Repeated
October 26, 2004 by admin
Filed under Leadership / Motivation, Retail Reference Library
These words were written by Dr. Michael LeBoeuf, the great behavioral psychologist... [More...]
60-Second Course in Customer Service
October 19, 2004 by Rick Segel
Filed under Customer Service/Customer Experience, Retail Reference Library
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Customer service is different things to different people. All you have... [More...]
The 60-Second Selling Course
October 12, 2004 by Rick Segel
Filed under Retail Reference Library, Retailing is Selling
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Since I have started speaking professionally in 1991, I have shared a simple... [More...]
Handling the Onslaught of Donation Requests
October 5, 2004 by Rick Segel
Filed under Advertising and Marketing, Customer Service/Customer Experience, Retail Reference Library, Store Operations
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Another question from a reader was how do you handle it when the world... [More...]
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Invited Contributors
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David Geller
David Geller, of Jeweler Profit, is the author of Geller’s Blue Book,... More...
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Donald Cooper
Drawing on his real-life experience as a world-class manufacturer, retailer... More...
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David Geller
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