Are You in Alignment for Maximum Results?
December 28, 2004 by Rick Segel
Filed under Customer Service/Customer Experience, Human Resources/Management, Retail Reference Library
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Over the holiday season I had the rare opportunity to have all of the members... [More...]
It’s the Time for a Mindset Adjustments…How Do You Handle Returns?
December 21, 2004 by Rick Segel
Filed under Advertising and Marketing, Customer Service/Customer Experience, Retail Reference Library, Store Operations
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This is it, the super bowl of customers returning merchandise to stores.... [More...]
Rebuttal to The World’s Greatest Store
December 14, 2004 by admin
Filed under Leadership / Motivation, Retail Reference Library
I received some interesting responses to last week’s tip about Jordan’s... [More...]
I Just Saw the Greatest Store in the World or Did I?
December 7, 2004 by admin
Filed under Leadership / Motivation, Retail Reference Library
One of my most favorite retail stores is a furniture store in the greater... [More...]
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Invited Contributors
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David Geller
David Geller, of Jeweler Profit, is the author of Geller’s Blue Book,... More...
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Donald Cooper
Drawing on his real-life experience as a world-class manufacturer, retailer... More...
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David Geller
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