Training — Who Needs It?
June 28, 2005 by Rick Segel
Filed under Advertising and Marketing, Retail Reference Library, Retailing is Selling
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When was the last time you walked into a store and had a sales clerk either... [More...]
That was Obvious…. Why Didn’t We See That?
June 21, 2005 by Rick Segel
Filed under Customer Service/Customer Experience, Retail Reference Library
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Did you ever repaint your living room walls? You have the task of taking... [More...]
The Stages of Being Different
June 14, 2005 by Rick Segel
Filed under Advertising and Marketing, Customer Service/Customer Experience, Retail Reference Library, Store Operations
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I just completed a book proposal about how businesses and people differentiate... [More...]
Is the Juice Worth the Squeeze?
June 7, 2005 by Rick Segel
Filed under Customer Service/Customer Experience, Financial/Accounting, Retail Reference Library, Retailing is Selling, Store Operations
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Would you squeeze two dozen oranges to get juice that tasted like Tang?... [More...]
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Invited Contributors
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David Geller
David Geller, of Jeweler Profit, is the author of Geller’s Blue Book,... More...
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Donald Cooper
Drawing on his real-life experience as a world-class manufacturer, retailer... More...
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David Geller
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