A Response (Maybe Rebuttal) to Last Week’s Tip About American Airlines
July 26, 2005 by Rick Segel
Filed under Customer Service/Customer Experience, Retail Reference Library
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Last week I wrote about getting WOW’ed by American Airlines when they... [More...]
I Just Got WOWed!!
July 19, 2005 by Rick Segel
Filed under Customer Service/Customer Experience, Human Resources/Management, Retail Reference Library
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I just had the BEST customer experience I have ever had and learned a... [More...]
The Power of Mastermind Groups
July 12, 2005 by admin
Filed under Leadership / Motivation, Retail Reference Library
Someone asked me the other day what the most important thing was they... [More...]
It’s Just a Matter of Words
July 5, 2005 by Rick Segel
Filed under Customer Service/Customer Experience, Retail Reference Library, Retailing is Selling
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The other night I went out for dinner with my wife at a local restaurant.... [More...]
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Invited Contributors
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David Geller
David Geller, of Jeweler Profit, is the author of Geller’s Blue Book,... More...
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Donald Cooper
Drawing on his real-life experience as a world-class manufacturer, retailer... More...
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David Geller
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