The Retailer's Advantage
Customer Service/Customer Experience

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Are You Talking To Me?

January 30, 2007 by Rick Segel  
Filed under Customer Service/Customer Experience, Retail Reference Library, Retailing is Selling

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We have a problem. The problem is with the cell phone. Some people don’t... [More...]

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The Pages Are Turning Yellow

January 23, 2007 by Rick Segel  
Filed under Advertising and Marketing, Retail Reference Library

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I received a phone call from an association executive director, asking... [More...]

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Have You Had a Good Fight Lately?

January 16, 2007 by Rick Segel  
Filed under Customer Service/Customer Experience, Human Resources/Management, Retail Reference Library

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After spending a week reading emails about the controversy I stirred over... [More...]

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Oops I Goofed – Or Did I?

January 9, 2007 by Rick Segel  
Filed under Human Resources/Management, Retail Reference Library

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Well, I guess I hit a sensitive subject that actually took two weeks to... [More...]

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The Year of the Referral – Or “Joe Sent Me” on Steroids

January 2, 2007 by Rick Segel  
Filed under Online Marketing/Social Media, Retail Reference Library

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A reader wrote in last week about an experience she had with a company... [More...]

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WARNING: Holiday Retail Sales Reports are ALL MISLEADING & INACCURATE

January 1, 2007 by Rick Segel  
Filed under Financial/Accounting, Human Resources/Management, Retail Reference Library

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I am mad as Hell and I am not going to listen to the misleading trash... [More...]

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