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The New Endangered Species – or The Dark Side of the Web

March 27, 2007 by Rick Segel  
Filed under Human Resources/Management, Online Marketing/Social Media, Retail Reference Library

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Last weekend I spoke at the National Bridal Show in Chicago and uncovered... [More...]

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Avoiding the Almost Disaster with the Power of One

March 20, 2007 by Rick Segel  
Filed under Customer Service/Customer Experience, Retail Reference Library, Retailing is Selling

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I love real life customer service stories because it gets me to ask myself... [More...]

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You Must Be Kidding – or Just Because They're Classy Doesn’t Make ‘em Smart

March 13, 2007 by Rick Segel  
Filed under Advertising and Marketing, Human Resources/Management, Retail Reference Library

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I had one of the wildest discussions of my professional life today and... [More...]

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Are We Focusing on the Losers?

March 6, 2007 by Rick Segel  
Filed under Customer Service/Customer Experience, Human Resources/Management, Retail Reference Library, Retailing is Selling

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Did you ever focus on the wrong thing and have it hurt you? Of course... [More...]

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