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Imus Just Keeps on Teaching

April 24, 2007 by Rick Segel  
Filed under Advertising and Marketing, Human Resources/Management, Retail Reference Library

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I would like to take a minute to thank Don Imus for teaching all of us... [More...]

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Thank You Mr. Imus

April 17, 2007 by Rick Segel  
Filed under Advertising and Marketing, Human Resources/Management, Retail Reference Library

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I would like to take a minute to thank Don Imus for teaching all of us... [More...]

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If It Rains Lemons, Make Lemonade

April 10, 2007 by Rick Segel  
Filed under Advertising and Marketing, Retail Reference Library

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I got a great comment from a reader this week that stopped me in my tracks.... [More...]

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What Would You Do?

April 8, 2007 by Rick Segel  
Filed under Customer Service/Customer Experience, Retail Reference Library, Retailing is Selling

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A colleague of mine recently attended a 4-day continuing education forum... [More...]

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A Problem or Opportunity …or Both?

April 3, 2007 by Rick Segel  
Filed under Advertising and Marketing, Customer Service/Customer Experience, Retail Reference Library

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I received a complaint email this week that I think we can all learn from.... [More...]

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