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Are You Lucky?

May 29, 2007 by Rick Segel  
Filed under Leadership / Motivation, Retail Reference Library

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“He has all the luck.” What a lucky guy.” or “As luck would have... [More...]

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A Moment of Magic or Is It a Moment of Misery?

May 22, 2007 by Rick Segel  
Filed under Customer Service/Customer Experience, Retail Reference Library

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I was just about finished with this week’s column when I experienced... [More...]

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The Response – What Would You Do?

May 15, 2007 by Rick Segel  
Filed under Customer Service/Customer Experience, Human Resources/Management, Merchandising/Buying, Retail Reference Library

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WOW! Last week’s tip will change my life. Bet you didn’t expect that.... [More...]

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A Case Study – What Would You Do?

May 8, 2007 by Rick Segel  
Filed under Customer Service/Customer Experience, Human Resources/Management, Merchandising/Buying, Retail Reference Library

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This week’s column is going to take a different form than my norm. Instead... [More...]

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Think Small – It’s Still the Basics

May 1, 2007 by Rick Segel  
Filed under Advertising and Marketing, Human Resources/Management, Retail Reference Library

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Two weeks ago I received two very interesting emails from readers that... [More...]

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