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Customer Service/Customer Experience

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What Do You Do When the Customer Lies to You?

August 28, 2007 by Rick Segel  
Filed under Customer Service/Customer Experience, Human Resources/Management, Retail Reference Library

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I received an interesting email from a friend, Dave Feltz, a great shoe... [More...]

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The Rules of Retailing Have Changed

August 21, 2007 by Rick Segel  
Filed under Customer Service/Customer Experience, Human Resources/Management, Retail Reference Library

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A Consulting Experience We Can All Learn From This week I was asked to... [More...]

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The Results are In!

August 14, 2007 by Rick Segel  
Filed under Advertising and Marketing, Retail Reference Library

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We have two winners! BUT this is so much more than just about winning.... [More...]

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Ask Your Customer

August 7, 2007 by Rick Segel  
Filed under Advertising and Marketing, Retail Reference Library

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If there is any lesson we can learn from last week’s challenge of the... [More...]

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