The Retailer's Advantage
Customer Service/Customer Experience

Three Little Lessons for Retailers to Think About

I think like a retailer. I act like a retailer even though I haven’t... [More...]

Did You See This? The Video

February 21, 2009 by Rick Segel  
Filed under Retail Reference Library

Times are tight and customers are reluctant to part with their money. Now,... [More...]

Interview with Retail Signage Expert Jon Astin

Signage is the most powerful — and the most underutilized! —... [More...]

"Maximize The Customer" …Responses So Far

As I said last week, I really believe the concept of “Maximizing... [More...]

Website Reviews ~ February 2009

Rick and his guests Roland Lacey (SEO) and Jon Pietz (design and branding) review... [More...]

"Maximize The Customer" Hit A Nerve

I think we hit a vein of gold. In last week’s newsletter article,... [More...]

Open To Thrive – Retail Inventory Control Solution

February 5, 2009 by Rick Segel  
Filed under Merchandising/Buying, Tools

Did you go into business because you love accounting? I doubt it. Retailers... [More...]

It’s Time to "Maximize The Customer"

OK, it’s true. We are in a recession, but understand the end is in... [More...]