Understanding the Misery Meter
May 3, 2010 by Cindy Potts
Filed under Customer Service/Customer Experience, Tools
People love disasters. If you’ve ever been stuck in traffic because of... [More...]
The Differentiator Survey
May 3, 2010 by Cindy Potts
Filed under Advertising and Marketing, Selling, Tools
Businesses are built on word of mouth advertising. But in order to create... [More...]
Misery Meter Sales Terms
May 2, 2010 by Cindy Potts
Filed under Selling, Tools
Want to create a sense of urgency? Draw customer’s attention to a... [More...]
How Many Ways Can Your Customers Connect With You?
March 2, 2010 by Cindy Potts
Filed under Blog, Retail Management
We are in a time of transition. Our society is changing. The days of... [More...]
Procedure Binder
March 1, 2010 by Cindy Potts
Filed under Human Resources/Management, Tools
A procedure binder documents the way you do things. It serves as a manual... [More...]
Great Quotes: Inspiration in Small Doses
March 1, 2010 by Cindy Potts
Filed under Human Resources/Management, Tools
Get inspired by these uplifting, positive and motivational quotes. GreatQuotes.pdf [Read more...]
Understanding Your Options Online
February 22, 2010 by Cindy Potts
Filed under Blog, Retail Marketing
To succeed in retail today, you need to have an effective online presence.... [More...]
Emotional Alignment: Does Your Store Have It?
February 17, 2010 by Cindy Potts
Filed under Blog, Retail Management, Retail Marketing
What’s the feel of your store? Is it a fun, exciting place to be?... [More...]
It’s All About The Emotion
February 16, 2010 by Cindy Potts
Filed under Blog, Retail Management, Uncategorized
What goes into the customer experience? What makes one customer experience... [More...]
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Invited Contributors
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David Geller
David Geller, of Jeweler Profit, is the author of Geller’s Blue Book,... More...
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Donald Cooper
Drawing on his real-life experience as a world-class manufacturer, retailer... More...
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David Geller
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